COVID-19 UPDATE


A message from Hadi EL-Fakih, our CEO

We understand you may have concerns during this unprecedented time, so I wanted to take this opportunity to update you all. Rest assured, we are still open and trading while taking the necessary precautions to look after the health and safety of our customers, our employees and suppliers.

To Our Customers

As always, we are continuing to provide our customers with the help and support required to ensure you receive the perfect flooring for you and your home. Allowing you, our customers, to complete your projects while ensuring our trade customers can also keep trading.

Our People

As always, our staff and their families are our number one priority – protecting them is paramount, which is why we work continuously to safeguard their health and working environments. We are a market leading retailer and distributor within the flooring industry and we always put our team first.

Being a technology driven digital retailer our cloud-based technology already allows our team flexible working arrangements between the home and the office whilst still maintaining full PCI DSS compliance. We are fully following the current Government advice to help protect our people, our customers and the nation.

Trading Hour Changes

Website

Our website is still here for you and available 24/7, ready for you to place sample or flooring orders from the safety of your own home.

Sales & Customer Service Centre

We are now open. See below for our showroom hours.

  • Monday – Friday 9:00 am - 5:00 pm
  • Saturday 9:00 am - 5:00 pm
  • Sunday 11:00 am – 5:00 pm

Contactless Home Delivery Service.

Our distribution team are working but under enhanced safety measures to ensure we continue to get your orders out within 24 hours.

Samples Delivery

Samples will still be dispatched within 24 hours; please be aware we are now operating with our doorstep delivery service to protect both our customers and our delivery driver.

Don’t forget you can order endless numbers of samples to ensure you find the right flooring for you.

Flooring Deliveries

You will now receive our doorstep delivery service in place of our new standard in-home delivery, which is suspended until further notice. Please bear with us, due to high demand we ask you to allow for a delivery lead time of two working days. Here’s what to expect from our doorstep delivery service:

  • Your driver will be in touch 30 minutes before your delivery is due
  • Your driver will knock on arrival to alert you of your delivery
  • Your delivery won't leave without your acknowledgement

Suppliers & Stock

As always, we will continue to maintain high stock levels to serve our customers – individual stock levels are also visible on the product pages for clarity. We are working closely alongside our worldwide suppliers to ensure we have a constant stream of stock for you to purchase and continually transform your homes

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