Terms and conditions of use

#1, These Terms

1.1 What these terms cover

These are the terms and conditions on which we ("thehardwoodoutlet") supply Goods to you ("the Customer"). These terms cover our in-store sales and distance purchases e.g. online or via the telephone. The latest version is always available on our website www.thehardwoodoutlet.ca. Please pay attention to the key terms at clauses: 7, 8, 9, 10 and 11.

1.2. Why you should read them

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

#2, Information about us and how to contact us

2.1. Who we are

We are The Hardwood Outlet, a company registered in Canada. Our company registration number is 2261853 Ontario Inc and our registered office address is 56 Bramalea Rd, Brampton ON L6T 2W8 Canada. Our HST registration number is 840671408RT0001.

2.2. How to contact us

You can contact us by telephoning our customer service team at 1 855-939-WOOD (9663). You may also write to us for pre-sales advice at info@thehardwoodoutlet.ca or sales@thehardwoodoutlet.ca for post-sales advice. You can also write to our Head Office address at 56 Bramalea Rd, Brampton ON L6T 2W8 Canada.

2.3. How we may contact you

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.

2.4. "Writing" includes emails

When we use the words "writing" or "written" in these terms, this includes emails.

Our contract with you

3.1. How we will accept your order

Our acceptance of your order is dependent on whether your order of goods is made via a distant sale or our in-store showroom. When placing an order with us, you are making an offer to buy the goods. We will send you an email to confirm that we have received your order and we will then check the price and availability of the goods. Acceptance will take place when we write to you again to accept your order or when we write to you that we are able to provide you with the product, at which point a contract will come into existence between you and us. Once payment has been received in full, or a finance agreement established, your order will be processed.

3.2. If we cannot accept your order

If we are unable to accept your order, we will inform you of this in writing or by phone and will not charge you for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. In this instance, there will be no contract formed between us.

3.3. Your order number

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Our Goods

4.1. Goods may vary slightly from their pictures

The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Goods. Your product may vary slightly from those images. Please note that as a natural living product, wood has many variations in grain pattern and colour variance and these cannot be accepted as a reason for exchange or rejection.

4.2. Suitability

Before you place an order, it is important that you check the manufacturer’s specification details for suitability of their intended purpose. If you are unsure about the suitability of the goods, then please ask us.

4.3. Product packaging may vary

The packaging of the product may vary from that shown in images on our website.

4.4. Making sure your measurements are accurate

If we are supplying the product to measurements you have given us, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website, or by contacting us and we will be happy to provide you with a free measure service.

4.5. Checking that goods are correct

Prior to commencing the installation or any adjustments to the flooring, please examine them for any faults. By fitting the flooring or making alterations in any way, we shall deem you to have accepted the goods as supplied. We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our goods. In the unlikely event that the purchased items are not in line with this contract, please refer to clause 10.2.

4.6. Offers and promotions

We may from time to time offer promotions on some of our products or product ranges. All promotions and offers are, unless otherwise stated, strictly one per household and are subject to stock availability. We reserve the right to change the details of a promotion or withdraw a promotion at our discretion.

5. Your rights to make changes

5.1. Changes to the order

If you wish to make a change to the products you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.